Pokemon Go-tcha Pairing

I’m sure this dead horse has been beat to a pulp. But can anyone help me?

I’ve had my Pokemon Go-tcha for about two weeks now and at first it was working great. A couple days ago I tried to login for the day but the connection fails. Not only that but the screen on the device has an X instead of a check where is says it is paired. I’ve trylied holding the button but it never changes from the X to a check. I have a Samsung Galaxy S8+ with all the recent updates. Any help would be appreciated.

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have a read through this thread.
I posted some info that may help.

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If you’re in range to spin it manually it will not let you do it with the gotcha at least that’s what I’ve been told

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