As my trainer gets closer to level 40, I’m thinking more about starting over. I’d like to start the process before I reach the end of the current one, just in case the tedium of the lower levels causes me to change my mind.
So I went into settings, chose ‘sign off’, and tried to create a new account to use a backup account I have on google. The pokemon go sign in with google shows me two choices: (1) the account I’ve been using (that’s nearing the end of the journey), and (2) “add account”. When I choose the latter, it brings up a screen asking for a password or fingerprint to ‘verify identity’, even though I haven’t specified an identity to be verified yet. I tried to enter the password for the google account I plan to use, and that fails (“try again”). I tried to enter my CURRENT account’s password to verify my identity, and even that failed. I see no indication of what identity it’s trying to verify, nor do I see any ‘help’ options.
This leaves me out of ideas. Is there anybody here who recognizes this problem and is willing to share the solution?