Since December 2nd, I can’t access the Game on my mobile device (iPhone 6S). Shortly after gaining Level 34 the App told me that the game data can’t be found on your server.
My first tough: iOS Update 11.2 ruined it at all…
I contacted the Niantic Support (submit a ban appeal).
They answered me, that it might be an issue on my device. I had to clear my Safari data and I have to re-install the App from the Apple App Store.
»However, sorry to hear about the trouble you’re experiencing with Pokémon GO. The following steps should resolve the issue you’re experiencing.«
But …It didn’t worked. So I wrote back to the Support Agent, cause that’s what they offered me, in case their help doesn’t worked for me. And YES, I told them that I never used a 3rd Pary App to log on/in their server(s).
Long story short:
Niantic Support never said that I’m banned.
But the last answer included the hint of their system implemented methods. »We can confirm that we are constantly refining new ways to ensure the integrity of the game in order to keep it fun and fair for all Trainers.«
Fortunately, my device is supported, it has been developed in California and …forget it, it’s an iPhone.
I tried to log in on a device that has been developed and assembled in South Korea, but it showed the same lame message: »We won‘t let you play anymore, because you ran your a** off, caught 6 Porenta, showed them on Facebook, won a single legendary raid and kicked the neighbors kids daily out of the local gyms …daily. We are going to tell you the next 365 days that your data can’t be found on our servers. Thank you for supporting us with your money. 3rd generation? Yes, but not for you. Bye.«
Is this what it is? Only a server error by the company?
Or is it something like …we tracked your Pokemon and it looks like you used off-line IV Software, because all of your kept Monsters are at least too good – that can’t be coincidence? Think about it …Trainer.