I haven’t seen it covered on the page, nor any thread about the bug on the forum, so I’ve decided to make one myself.
I’d like to inform you that there’s a bug that makes Players unable to sign into their accounts.
It’s being discussed on The SilphRoad reddit: https://www.reddit.com/r/TheSilphRoad/comments/ah9x17/niantic_is_losing_high_level_accounts_and_cant/ (not sure if it’s okay to share it here, as it is sort of a competition after all).
How does it occur: no one really knows and Niantic is helpful as always (meaning: not).
How does it work: a Player, when trying to log into the game, gets an error message: Failed to get game data from the server. (There seems to be no walkaround.) Also, if the Player had some Pokemon defending gyms -other Players cannot access those gyms - they get Network Error 2 message and have to restart the app.
What Niantic says:
Thanks for your patience, we’ve identified your account as one of a small subset of players who have been experiencing this issue.
We know how disruptive this is to your Pokémon GO experience and we’re working to resolve this as quickly as we can.
As more information becomes available, we’ll reach out to update you directly.
What Niantic does: Niantic is closing the old (yet, still unresolved) support calls.
My goal here is to make this widely known, to put some pressure on Niantic. My account is “one of a small subset of players who have been experiencing this issue” and I’d really like to be able to play again…
I hope it won’t happen to you.