Pokemon Go Gmail Account Help Please!


I used to play pokemon Go with my google account but now whenever I log in to the account it appears to be with some different account which I haven’t seen before. Does anyone know what to do support seems to be useless they havent helped me at all with this. I spent alot of time in the game and dont want all those hours to have been wasted because Pokemon Go has lost my account. Any help is appreciated thanks!


Ask Niantic support, we are not Niantic.


It has happened before that people by accident:

  • make a new Gmail account when getting a new phone -> new Gmail account would mean a new PoGo account then
  • think they had a Google-linked PoGo account but only have used their Google mail address to sign up for a PTC account

These are the two scenarios I have heard about, when people thought they had lost their account. Try checking if one of them has happened with your account. If not, I guess you really have to write to Niantic.