# This device, OS is not supported

**URL:** <https://forum.pokemongohub.net/t/this-device-os-is-not-supported/10678>\
**Category:** Help Desk\
**Created:** [July 9, 2018, 1:31am UTC](https://forum.pokemongohub.net/t/this-device-os-is-not-supported/10678 "2018-07-09T01:31:18Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![FingerFood](https://forum.pokemongohub.net/letter_avatar_proxy/v4/letter/f/9de0a6/32.png) [@FingerFood](https://forum.pokemongohub.net/u/FingerFood)\
**Post date:** [July 9, 2018, 1:31am UTC](https://forum.pokemongohub.net/t/this-device-os-is-not-supported/10678/1 "2018-07-09T01:31:18Z")

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I have a Samsung Galaxy J7, I sign in using google, my phone is not rooted I have tried making a PTC and different google accounts, download APK and older versions, clearing the game cache, nothing seams to work. I just got back into the game but haven’t been able to play it at all. I have looked at videos/threads on this topic but their all about rooted devices. Does any body else have a issue, if so any fix? ty

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**Author:** ![Jormdeworm](https://forum.pokemongohub.net/user_avatar/forum.pokemongohub.net/jormdeworm/32/34621_2.png) [@Jormdeworm](https://forum.pokemongohub.net/u/Jormdeworm)\
**Post date:** [November 3, 2018, 5:00pm UTC](https://forum.pokemongohub.net/t/this-device-os-is-not-supported/10678/2 "2018-11-03T17:00:12Z")

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Closed on November 3, 2018, 5:00pm UTC

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