# Help Desk - Distance not working **URL:** \ **Category:** Archives\ **Created:** [July 8, 2019, 11:38am UTC](https://forum.pokemongohub.net/t/help-desk-distance-not-working/22015 "2019-07-08T11:38:15Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Jayswan](https://forum.pokemongohub.net/letter_avatar_proxy/v4/letter/j/ba9def/32.png) [@Jayswan](https://forum.pokemongohub.net/u/Jayswan)\ **Post date:** [July 8, 2019, 11:38am UTC](https://forum.pokemongohub.net/t/help-desk-distance-not-working/22015/1 "2019-07-08T11:38:15Z")
Whenever I walk with adventure sync or normally it doesn’t count towards my buddy or egg distance?? Anyone know how to fix this? ---
**Author:** ![HoddzDJ](https://forum.pokemongohub.net/user_avatar/forum.pokemongohub.net/hoddzdj/32/20711_2.png) [@HoddzDJ](https://forum.pokemongohub.net/u/HoddzDJ)\ **Post date:** [July 8, 2019, 11:56am UTC](https://forum.pokemongohub.net/t/help-desk-distance-not-working/22015/2 "2019-07-08T11:56:40Z")
What platform are you on? What app version? What operating system version? It seems to be fixed for iOS but broken for Android (going by the Niantic Support Twitter feed). ---
**Author:** ![Jayswan](https://forum.pokemongohub.net/letter_avatar_proxy/v4/letter/j/ba9def/32.png) [@Jayswan](https://forum.pokemongohub.net/u/Jayswan)\ **Post date:** [July 8, 2019, 11:59am UTC](https://forum.pokemongohub.net/t/help-desk-distance-not-working/22015/3 "2019-07-08T11:59:51Z")
iOS Latest app update For some reason it just isn’t working and everything I try and do won’t work ---
**Author:** ![HoddzDJ](https://forum.pokemongohub.net/user_avatar/forum.pokemongohub.net/hoddzdj/32/20711_2.png) [@HoddzDJ](https://forum.pokemongohub.net/u/HoddzDJ)\ **Post date:** [July 8, 2019, 12:35pm UTC](https://forum.pokemongohub.net/t/help-desk-distance-not-working/22015/4 "2019-07-08T12:35:19Z")
Have you tried turning adventure sync off and back on? Is there a padlock icon over your steps/calories inside the Pokémon go app? Go onto your iPhone settings app, scroll to Pokémon go, turn off the location settings for it then back on. Failing all of that, sign out of the app, remove the app and re-download from the app store then sign in. Something may be a bit corrupt for some reason. ---
**Author:** ![Yaagyanika\_Gehlot](https://forum.pokemongohub.net/user_avatar/forum.pokemongohub.net/yaagyanika_gehlot/32/30689_2.png) [@Yaagyanika\_Gehlot](https://forum.pokemongohub.net/u/Yaagyanika_Gehlot)\ **Post date:** [November 25, 2020, 10:11am UTC](https://forum.pokemongohub.net/t/help-desk-distance-not-working/22015/5 "2020-11-25T10:11:41Z")
I’m experiencing the same issue on android! Tried turning adventure sync on/off, sign out/in, uninstall and install. Nothing worked. Do you have any more solutions? ---
**Author:** ![Brobraam](https://forum.pokemongohub.net/user_avatar/forum.pokemongohub.net/brobraam/32/48708_2.png) [@Brobraam](https://forum.pokemongohub.net/u/Brobraam)\ **Post date:** [November 25, 2020, 10:53am UTC](https://forum.pokemongohub.net/t/help-desk-distance-not-working/22015/6 "2020-11-25T10:53:21Z")
On iOS: Settings -\> Pokemon go -\>location -\>allow: always ---
**Author:** ![digitaljdl](https://forum.pokemongohub.net/user_avatar/forum.pokemongohub.net/digitaljdl/32/18241_2.png) [@digitaljdl](https://forum.pokemongohub.net/u/digitaljdl)\ **Post date:** [November 27, 2020, 3:31am UTC](https://forum.pokemongohub.net/t/help-desk-distance-not-working/22015/7 "2020-11-27T03:31:18Z")
Check google fit is counting your steps, if not, restart the phone as many times as it takes for it to start counting steps again. ---
**Author:** ![Jormdeworm](https://forum.pokemongohub.net/user_avatar/forum.pokemongohub.net/jormdeworm/32/34621_2.png) [@Jormdeworm](https://forum.pokemongohub.net/u/Jormdeworm)\ **Post date:** [July 30, 2023, 3:00am UTC](https://forum.pokemongohub.net/t/help-desk-distance-not-working/22015/9 "2023-07-30T03:00:52Z")