# Bug upon entering an Ex-Raid **URL:** \ **Category:** Help Desk\ **Tags:** bug\ **Created:** [July 6, 2018, 2:21pm UTC](https://forum.pokemongohub.net/t/bug-upon-entering-an-ex-raid/10463 "2018-07-06T14:21:41Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![rrbluke](https://forum.pokemongohub.net/letter_avatar_proxy/v4/letter/r/9fc29f/32.png) [@rrbluke](https://forum.pokemongohub.net/u/rrbluke)\ **Post date:** [July 6, 2018, 2:21pm UTC](https://forum.pokemongohub.net/t/bug-upon-entering-an-ex-raid/10463/1 "2018-07-06T14:21:41Z")
Hello all, Does Niantic refund Ex-Raid passes which have been lost due to bugs in the game? I just wanted to participate in the Raid, when all I got was the loading circle animation after the 120s timer finished counting down. I should have been already warned by the glitchy gym animation (see image below). ![Screenshot_20180706-150200_Pokmon%20GO](https://pokemongohub-forum-bucket-v2.s3.amazonaws.com/original/2X/a/a35a80bce91dbc03c8d1f454b18ec3d97062f2f5.jpg) br, Luke ---
**Author:** ![NotanotherKangaskhan](https://forum.pokemongohub.net/letter_avatar_proxy/v4/letter/n/8edcca/32.png) [@NotanotherKangaskhan](https://forum.pokemongohub.net/u/NotanotherKangaskhan)\ **Post date:** [July 6, 2018, 2:49pm UTC](https://forum.pokemongohub.net/t/bug-upon-entering-an-ex-raid/10463/2 "2018-07-06T14:49:59Z")
You wont get another EX Pass to replace that lost opportunity. They’ve never done that yet to my knowledge. They will most likely give you is some Premium Passes so you can use them to give yourself another chance at an Ex Pass. Go into the Games Settings screen and use the Report Critical Issue. Follow the links and find the one about Premium Items. Report your problem there and they normally respond within a day. Commonly referred to a raising a ticket. ---
**Author:** ![rrbluke](https://forum.pokemongohub.net/letter_avatar_proxy/v4/letter/r/9fc29f/32.png) [@rrbluke](https://forum.pokemongohub.net/u/rrbluke)\ **Post date:** [July 6, 2018, 3:03pm UTC](https://forum.pokemongohub.net/t/bug-upon-entering-an-ex-raid/10463/3 "2018-07-06T15:03:57Z")
dang. Thanks anyways ^^ ---
**Author:** ![Mapman42](https://forum.pokemongohub.net/user_avatar/forum.pokemongohub.net/mapman42/32/11752_2.png) [@Mapman42](https://forum.pokemongohub.net/u/Mapman42)\ **Post date:** [July 6, 2018, 4:35pm UTC](https://forum.pokemongohub.net/t/bug-upon-entering-an-ex-raid/10463/4 "2018-07-06T16:35:23Z")
You’ll probably recieve a free premier raid pass or the like. ---
**Author:** ![Madhatter241](https://forum.pokemongohub.net/letter_avatar_proxy/v4/letter/m/ccd318/32.png) [@Madhatter241](https://forum.pokemongohub.net/u/Madhatter241)\ **Post date:** [July 8, 2018, 2:54am UTC](https://forum.pokemongohub.net/t/bug-upon-entering-an-ex-raid/10463/5 "2018-07-08T02:54:58Z")
I didn’t even get to catch him I only used one ball then I got kicked out the game and when I log back in I could even catch mewtwo anymore I got robbed ---
**Author:** ![Pokemon](https://forum.pokemongohub.net/user_avatar/forum.pokemongohub.net/pokemon/32/19489_2.png) [@Pokemon](https://forum.pokemongohub.net/u/Pokemon)\ **Post date:** [July 8, 2018, 4:25am UTC](https://forum.pokemongohub.net/t/bug-upon-entering-an-ex-raid/10463/6 "2018-07-08T04:25:54Z")
just listen to @NotanotherKangaskhan, he had a good response. Niantic will probably refund you but I doubt with a EX Raid pass. ---
**Author:** ![NotanotherKangaskhan](https://forum.pokemongohub.net/letter_avatar_proxy/v4/letter/n/8edcca/32.png) [@NotanotherKangaskhan](https://forum.pokemongohub.net/u/NotanotherKangaskhan)\ **Post date:** [July 18, 2018, 9:14am UTC](https://forum.pokemongohub.net/t/bug-upon-entering-an-ex-raid/10463/7 "2018-07-18T09:14:45Z")
Everyone that I know that has raised a ticket for Ex Raid errors/glitches or not being able to attend an Ex Raid due to times unsuitable have been gifted 2-3 Premium Passes. ---
**Author:** ![Punica](https://forum.pokemongohub.net/letter_avatar_proxy/v4/letter/p/7993a0/32.png) [@Punica](https://forum.pokemongohub.net/u/Punica)\ **Post date:** [July 18, 2018, 9:28am UTC](https://forum.pokemongohub.net/t/bug-upon-entering-an-ex-raid/10463/8 "2018-07-18T09:28:15Z")
I tried that once and got a standard “better luck next time” reply. Any tips on how to succeed? ---
**Author:** ![Jormdeworm](https://forum.pokemongohub.net/user_avatar/forum.pokemongohub.net/jormdeworm/32/34621_2.png) [@Jormdeworm](https://forum.pokemongohub.net/u/Jormdeworm)\ **Post date:** [November 3, 2018, 5:00pm UTC](https://forum.pokemongohub.net/t/bug-upon-entering-an-ex-raid/10463/9 "2018-11-03T17:00:10Z")
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