GO Hub Forum

Banned for no reason

Niantic permanently banned my account. I know that I haven’t done anything to deserve this. I submitted a appeal and all I got was a bot that couldn’t help me. Is there anything else I can do to try and fix this or am I out of luck?

Mmmh, as long as I remember they answer allways first with the Bot. The only is insisting until you receive a human answer.
But maybe others have better ideas, I have never dealed with them.

Good luck

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I believe a new ban wave took place yesterday. Many people have been banned falsely. Niantic has claimed to remove the incorrect bans automatically, so you will probably soon get your account back. If nothing happens, you should keep contacting them. I do not know if they will give

Edit: see Niantic’s official response to what happened here:


Niantic refused to remove the ban on my account. They keep telling me I broke the Terms of Service and Trainer Guidelines. I don’t even know how I could have when all I ever did was play the game. They completely ruined this game for me.